Terms of Service
Last updated: May 2026
These Terms of Service (“Terms”) govern your use of HoardAssist.com (“the website”) operated by HoardAssist (“we,” “us,” or “our”). By accessing or using this website, you agree to be bound by these Terms. If you do not agree, do not use this website.
1. Nature of Service
HoardAssist is a lead generation and referral service that connects individuals seeking hoarding cleanup services with independent third-party contractors. We do not perform cleanup services directly. We are not a licensed contractor, remediation company, biohazard specialist, or mental health provider.
Use of this website and any referral made through it is subject to our Referral Disclosure and Disclaimer, both of which are incorporated into these Terms by reference.
2. Eligibility
You must be at least 18 years of age to use this website or submit a service request. By using this website, you represent and warrant that you are 18 or older and have the legal authority to request services for the property described in any submission you make.
3. Permitted Use
You may use this website for lawful personal or commercial purposes consistent with its intended function — finding hoarding cleanup services. You agree not to:
- Use this website for any unlawful purpose or in violation of any applicable laws
- Submit false, misleading, or fraudulent service requests
- Attempt to gain unauthorized access to any part of this website or its infrastructure
- Use automated tools, bots, or scrapers to extract content or data from this website
- Reproduce, republish, or distribute any content from this website without prior written permission
- Use this website in any way that could damage, disable, or impair its operation
4. Accuracy of Information You Submit
When submitting a service request, you agree to provide accurate, current, and complete information. You understand that inaccurate information may result in an incorrect referral or failure to connect you with an appropriate contractor. HoardAssist is not liable for referral mismatches resulting from inaccurate information you provide.
5. Intellectual Property
All content on HoardAssist.com — including text, graphics, logos, page layouts, city page content, blog articles, and the overall selection and arrangement of content — is the property of HoardAssist and is protected by applicable copyright and intellectual property laws.
You may view and print pages from this website for your personal, non-commercial use only. Any other use — including reproduction, modification, distribution, republication, or creation of derivative works — requires prior written permission from HoardAssist.
6. Third-Party Contractors
HoardAssist connects you with independent contractors who are not our employees or agents. We are not a party to any agreement between you and a referred contractor. Any contract for services, pricing, warranties, or guarantees is solely between you and the contractor.
HoardAssist is not responsible for:
- The quality, safety, or outcome of any contractor’s work
- Any property damage, personal injury, or financial loss arising from a contractor’s services
- Any dispute between you and a referred contractor
- A contractor’s failure to respond, perform, or honor any agreement
You are responsible for independently verifying contractor credentials, licensing, and insurance before engaging their services.
7. No Warranties
This website and its content are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
We do not warrant that this website will be uninterrupted, error-free, or free of viruses or other harmful components.
8. Limitation of Liability
To the fullest extent permitted by applicable law, HoardAssist and its owners, operators, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
- Your use of or inability to use this website
- Any referral made through this website
- Any work performed or not performed by a referred contractor
- Any reliance on content, pricing information, or resources on this website
Our total liability to you for any claim arising from your use of this website shall not exceed one hundred dollars ($100.00).
9. Indemnification
You agree to indemnify, defend, and hold harmless HoardAssist and its owners, operators, employees, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your use of this website, your violation of these Terms, or your violation of any third party’s rights.
10. Privacy
Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
11. Changes to These Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of this website after changes are posted constitutes your acceptance of the revised Terms.
12. Termination
We reserve the right to restrict or terminate your access to this website at any time, without notice, for any reason including violation of these Terms.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions. Any dispute arising from these Terms or your use of this website shall be resolved exclusively in the state or federal courts located in Sacramento County, California. You consent to personal jurisdiction in those courts.
14. Entire Agreement
These Terms, together with our Privacy Policy, Disclaimer, and Referral Disclosure, constitute the entire agreement between you and HoardAssist regarding your use of this website and supersede any prior agreements or understandings.
15. Contact
For questions about these Terms:
HoardAssist Email: [contact@hoardassist.com]