Privacy Policy
Last updated: May 2026
HoardAssist (“we,” “us,” or “our”) operates HoardAssist.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or submit a service request.
Please read this policy carefully. By using this website, you agree to the practices described below.
1. Information We Collect
Information you provide directly: When you submit a service request, contact form, or call a number on this website, we may collect:
- Full name
- Phone number
- Email address
- City, zip code, or address of the property requiring service
- Description of the hoarding situation
- Preferred method of contact
Information collected automatically: When you visit HoardAssist.com, we automatically collect certain technical information through cookies and similar tracking technologies, including:
- IP address and approximate geographic location
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring website or search query that brought you to our site
- Call tracking data including call duration, time of call, and in some cases call recordings
Information from third parties: We may receive additional information about you from third-party analytics providers, advertising platforms, or call tracking services we use to operate this website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To connect you with a local hoarding cleanup contractor who can fulfill your service request
- To respond to your inquiries and follow up on service requests
- To improve the content, performance, and user experience of this website
- To analyze traffic patterns and measure the effectiveness of our pages
- To comply with legal obligations
- To protect the safety and security of this website and its users
3. How We Share Your Information
With contractors in our network: When you submit a service request, your name, phone number, email address, location, and situation description will be shared with the independent cleanup contractor serving your area. This is the core function of our service. See our Referral Disclosure for full details on how this works.
With service providers: We work with third-party service providers who help us operate this website and process information on our behalf. These include analytics providers (Google Analytics), call tracking platforms (such as CallRail), form processing services, and website hosting providers. These providers are contractually restricted from using your information for any purpose other than providing services to us.
For legal compliance: We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of HoardAssist, our users, or the public.
Business transfers: If HoardAssist is sold, merged, or its assets are transferred, your information may be transferred as part of that transaction. We will notify you via a notice on this website if such a transfer occurs.
We do not sell your personal information to data brokers, advertising networks, or marketing lists.
4. Cookies and Tracking Technologies
HoardAssist uses cookies and similar technologies to operate and improve this website. Types of cookies we use:
Strictly necessary cookies: Required for the website to function. Cannot be disabled.
Analytics cookies: Help us understand how visitors interact with our website. We use Google Analytics for this purpose. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.
Call tracking cookies: Used to assign unique phone numbers to website sessions so we can measure which pages generate calls. Call tracking is provided by third-party platforms and subject to their privacy policies.
Advertising cookies: If we run paid advertising campaigns, platforms such as Google Ads or Meta may place cookies on your device to measure ad performance. These cookies are subject to those platforms’ privacy policies.
You can manage cookie preferences through the cookie consent banner displayed when you first visit this website, or through your browser settings. Note that disabling certain cookies may affect website functionality.
For full details on cookies used, see our Cookie Policy.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve any disputes. Inquiry and form submission data is typically retained for 24 months. Call recordings, where applicable, are retained for 12 months. You may request deletion of your data at any time — see Section 7 below.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and secure hosting infrastructure.
No method of transmission over the internet or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of your information.
7. Your Rights — California Residents (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights regarding your personal information:
Right to know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collecting it, and the categories of third parties with whom we share it.
Right to delete: You have the right to request deletion of personal information we have collected about you, subject to certain exceptions.
Right to opt out of sale: You have the right to opt out of the sale of your personal information. While HoardAssist does not sell personal information to data brokers or advertising networks, sharing your information with contractors in our network may qualify as a “sale” under the CCPA’s broad definition. You may opt out at any time by visiting our Do Not Sell My Personal Information page.
Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you service, charge different prices, or provide a different level of service based on your exercise of these rights.
How to submit a request: To exercise any of the above rights, contact us at:
Email: [contact@hoardassist.com]
We will respond to verified requests within 45 days. We may need to verify your identity before processing your request.
8. Children’s Privacy
This website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, contact us immediately and we will delete it promptly.
9. Third-Party Links
This website contains links to third-party websites including government agencies, healthcare providers, and service directories. This Privacy Policy applies only to HoardAssist.com. We are not responsible for the privacy practices of any third-party website. We encourage you to review the privacy policies of any external sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of this website after changes are posted constitutes your acceptance of the updated policy.
11. Contact
For questions, concerns, or requests related to this Privacy Policy:
HoardAssist Email: [contact@hoardassist.com]